ALHA ALFA VELVET MATTE LIQUID LIP COLOUR

RETURNS
If you are not completely satisfied with your purchase from alhaalfa.com, you may inform us within 7 working days of your intention to return the product and return the item(s) in its original condition together with its original receipt within 14 working days from the date you receive the product. We will provide a full refund in the original form of payment, provided the item(s) are unopened, unused and in their original packaging. We regret that we cannot make exchanges at this time.
Kindly follow the following steps to return your Alha Alfa item(s) successfully:
 1 To initiate the return and refund process, you must first inform our Customer Service team at customer.service@thejelita.com within 7 working days from the date you receive the product with supporting evidence (picture of your item and its condition) and order number.
 2 Fill out the return form, to be provided by Customer Service via email, and place it inside the return package.
 3 Customer Service team will make an appointment with you to pick up the products. Our appointed shipping company will collect the product(s) from you at the arranged time.
 4 Re-pack the unused product(s) you wish to return in its original packaging, original receipt and include the return form inside the package. Kindly also include free gift/sample inside the package (if any).
 5 If you are entitled to a refund, we will process the calculated refund within thirty (30) days upon receipt of the returned product(s) in its original condition. Shipping fees or gift wrap is non-refundable.
Please note that you will have to cover the delivery cost (RM10) incurred for the return process, which will be charged to the same credit card used for making the purchase. You acknowledge and agree that we are authorized to offset such delivery costs from your purchase price and refund the balance to you.
 
If you have questions about returns, please contact us via email at customer.service@thejelita.com.

REFUND
Refunds will only be made against the original credit/debit card used. We regret that refunds for online banking is currently not supported. Only products purchased on alhaalfa.com can be accepted for refund. Products purchased at alhaalfa.com are not accepted for return at our Outlets or other store locations.

ORDER CANCELLATION 
Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel your order. If you are not completely satisfied with your item, you may return any products you don’t want by following our Return Policy. Please note that Refunds will only be made against the original credit/debit card used, online banking is currently not supported. You will have to cover the delivery cost (RM10) incurred for the return process, which will be charged to the same credit card used for making the purchase.

DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us via email at customer.service@thejelita.com within seven (7) working days from the date of delivery together with supporting evidence and order number so that we can work with you to resolve the issue promptly. To ensure a smooth resolution, please retain the shipping box, packing materials and the damaged items for inspection by the appointed shipping company.
 

DELIVERY
All orders are subject to authorization, only authorized orders will be processed and shipped. All packages are shipped via DHL. Your billing and shipping addresses must be in Malaysia.
Please ensure that you provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

ORDER PROCESSING
Orders will be processed within 24-48 hours, Monday through Friday (excluding major public holidays and weekends), depending on product availability.

SHIPPING METHODS AND COSTS
Standard Delivery to West Malaysia (1-7 working days, excluding public holiday and processing time): RM7
Standard Delivery to East Malaysia (5-12 working days, excluding public holiday and processing time): RM12

DELIVERY TIMELINES
Orders will be delivered on Monday to Saturday. All orders require a signature upon delivery. If you are not there to sign for your order, please assign a representative to sign and receive the parcel on behalf of you.  We will do second attempt should there be no one to sign and receive at first attempt.
If both deliveries failed (first and second attempt), the order will be cancelled.
To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your parcel unattended at the address provided.
Please keep the following points in mind:
We do not ship to P.O. Boxes
We do not ship to Freight Forwarders
We are unable to ship to multiple addresses in one order